Billing terms and conditions

IVY EKONG FASHION do not currently store, or intend to store, personal or financial details (credit or debit card numbers) online. We do not pass any information to third parties, in order to assist fraud reduction and minimise credit risks. We do not share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We simply use the information we collect about you to process orders and to provide a more personalised shopping experience.

In order to fulfil your order, we need to know your name, email address, mailing address, credit card number, and expiry date. We may also use the information we collect to occasionally notify you about important changes to the website, new services, and special offers we think you will find useful.

However, only with your express consent we will process your personal data to :

carry out commercial and promotional communication activities.
customise the site and commercial offers based on your interest.
How do we protect customer information?

When you make an order with us online, or access your account information, we use a secure server that is SSL encrypted, meaning all data is secure before being sent to us. Our website is SSL secured for your peace of mind. All payments are processed through a trusted third party payment gateways using PCI Encryption. All of the customer data we collect is protected against unauthorised access.

How do we allow customers to update or change the information we collect?

You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us an email. We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before, it does not store any personal information such as your name, email address, or phone number. Cookies are also used to maintain your shopping basket, data contained in the shopping basket is kept on our server and not in the cookie your machine is assigned to.